The industry can be divided on the basis of its component as compute platforms, solutions, and services, among others. Banking, Financial Services, and Insurance.The industry can be broadly categorised on the basis of its end use into: The call centre AI industry can be divided on the basis of segments like end-use, component, and deployment. Most market suppliers provide technical assistance and consulting services to handle the implementation of AI-based solutions. These facilities further ensure end-to-end deployment of computer-based platforms and address queries before and after deployment. The call centre facilities guarantee quicker and smoother execution, maximizing the importance of corporate investment.
#Global call center pdf#
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF His vision is to keep supporting Allied Global´s growth strategy, reaching the nine figures revenue size with a diversified and balanced portfolio in business services and technology services.The global call centre AI market size is predicted to expand from USD 1.50 billion in 2022 to USD 4.94 billion by 2028, at a CAGR of 22.1% between 2021 and 2026. German´s passion is about pioneering in the open up of operations in the countries where Allied Global has set footprint and also about supporting the non-organic growth strategy of M&A & Carve-outs. Also, from 2011 to 2012, German was President of the Contact Center and BPO Commission at Agexport in Guatemala. Under his strategic leadership, the company has grown to over 6,000 employees in four different countries. German has been a crucial pillar of the development and execution of the company’s strategy. During the different phases of the company´s growth, German has played distinct roles at various moments in time overseeing Operations, HR, Finance & IT. He has more than 25 years of experience in the Services Industry, performing high executive roles, delivering consulting services, and developing and supporting organic and non-organic growth strategies. Since the company´s incorporation more than 14 years ago, he has been with Allied Global, sometimes identified as employee #001. German López is currently Chief Strategy Officer of Allied Global. His vision is for technology to be a pilar in the building of a more peaceful, educated and stable society. What he loves about technology is its constant evolution and adaptability, each year it is more and more fascinating. With his leadership, Oscar has taken Allied Global’s technology business unit to another level, becoming leaders in this field. Nowadays, he’s involved with just about every Cross-Platform Technologies and has a long list of community activities - including being president of the technology committee in the American Chamber of Commerce in Guatemala, public technology speaking participation, and actively teaching technology at the top five Universities in the country in the engineering field. He has walked a long path in the world of technology, with more than 20 years of experience in directing and managing projects, technology, and service delivery. Oscar says that he was born in a home where technology was used and talked about on a daily basis, and that’s why he developed such a passion for technology. Oscar García Colon is Chief Technology Officer at Allied Global. This drive helps the Business Development team, along with the rest of the organization, to provide custom made solutions that yield returns and high-quality results in client satisfaction that are consistent and translate into growth, through the forging of strong and enduring client relationships.
Through his experience, he’s been able to see how the Call Center industry is a catalyst of change in the countries where they operate in, the more jobs we can create, the better outcomes we can provide to our communities. His passion for growth resides in his 15 years of experience in the industry.
Nevres drew inspiration from the thousands of team members he was committed to empowering and supporting while evangelizing them in the Customer Experience ways. Since joining Allied Global in 2015, Nevres has undertaken key leadership roles, specifically the Chief Operating Officer, where he was responsible for key strategic relationships and operations across our footprint. As Allied Global’s Chief Commercial Officer, Nevres leads the department responsible for delivering differentiated solutions to new partnerships, as well as new innovative ones to current relationships, along with the promotion of Allied Global’s culture and vision across our global footprint.
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